Last Updated: October 11, 2025
Welcome to Retentry ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website www.retentry.com (the "Website") and our software-as-a-service platform and Shopify application (the "App" or "Service").
By accessing or using Retentry, you agree to these Terms. If you do not agree, you may not use our Service.
Retentry is intended for business users operating Shopify stores.
When installing or connecting the Retentry App, you agree to provide accurate, complete, and current information.
You are responsible for keeping your login credentials secure and for all activity under your account.
Retentry provides a cloud-based Shopify app designed to help merchants improve customer retention and engagement.
We may update, modify, or enhance the Service from time to time. These changes may include new features or removal of outdated functionality.
You agree not to:
We may suspend or terminate your access if you violate these Terms.
Some features of Retentry may be available for free; others may require a paid subscription through Shopify's billing system.
By subscribing, you authorize Shopify to charge your account for applicable fees according to their billing terms.
Fees are non-refundable unless required by applicable law.
We may modify pricing or plans, with reasonable prior notice before changes take effect.
Your use of Retentry is subject to our Privacy Policy, which explains how we collect, process, and protect your data.
By using our Service, you consent to our data practices as described in the Privacy Policy.
Retentry, including its software, content, design, and branding, is owned by or licensed to us and protected by intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes only.
You may not copy, distribute, or modify any part of Retentry without our written permission.
You retain ownership of all data and content you upload to the Service.
You grant us a non-exclusive, royalty-free, worldwide license to use, store, and process that content solely to provide and improve the Service.
By submitting feedback or suggestions, you grant us permission to use them without obligation or compensation.
We aim to keep the Service reliable and secure, but we do not guarantee continuous, uninterrupted access.
The Service is provided "as is" and "as available", without warranties of any kind.
To the extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement.
To the fullest extent permitted by law:
Retentry and its affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the Service.
Our total liability for any claim under these Terms shall not exceed the total amount you paid to us in the three (3) months preceding the claim.
You may terminate your use of the Service at any time by uninstalling the app from your Shopify store.
We may suspend or terminate your access to the Service if you violate these Terms or if required by law.
Upon termination, your right to use the Service immediately ends.
We may update these Terms from time to time. The "Last Updated" date at the top reflects the latest version.
If we make material changes, we'll notify users via email or through the Website before they take effect.
By continuing to use the Service, you agree to the updated Terms.
These Terms are governed by and construed in accordance with the laws of the Republic of Lithuania, without regard to its conflict-of-law principles.
All disputes arising out of or relating to these Terms or your use of the Service shall be resolved exclusively in the courts of Vilnius, Lithuania.
If you have any questions or concerns about these Terms, please contact us through our .